Privacy Policy

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Introduction

This Privacy Policy explains how VB Estates collects, uses, and protects your personal information when you visit our website www.vbestates.com or contact us about our services.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

VB Estates
1 Beauchamp Court,  10 Victors Way,  Barnet,  EN5 5TZ
Email: pm@vbestates.co.uk
Phone: 07508 296136

For the purposes of data protection law, we are the data controller of the personal information we collect.

Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Property address (if provided for service enquiries or quotes)
• Details included in enquiry forms, emails, or messages sent to us
• Technical information such as IP address, browser type, and pages visited on our website

How We Collect Your Information

We collect personal information when you:

• Fill in a contact form on our website
• Email or call us
• Request a quote or enquire about our services
• Visit our website (through cookies or analytics tools)

How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes
• Arrange and carry out property maintenance services
• Communicate with you about work you have requested
• Improve our website and services
• Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

• Legitimate interest – to respond to enquiries and operate our business
• Contract – when processing information needed to provide requested services
• Legal obligation – where we must retain certain records for legal or tax purposes

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

• IT and website service providers
• Professional advisers (such as accountants or legal advisers)
• Contractors or subcontractors where required to carry out requested work

All third parties are expected to respect the security of your personal data and process it in accordance with the law.

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or regulatory requirements.

Cookies

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data in certain circumstances
• Object to or restrict the processing of your personal data

To exercise these rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

VB Estates
Email: pm@vbestates.co.uk
Phone: 07508 296136

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.